Warranty Information

Kitchen Charm provides a limited warranty (as described below) on Kitchen Charm products purchased from an Authorized Distributor. Coverage under this warranty is exclusively granted to the original customer owner of the products (purchased directly or received by gift). Likewise, warranty coverage may only be transferred to immediate family members and coverage will be void if the product is sold or transferred to non-immediate family, or if it was purchased from an unauthorized retailer.

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Cookware and related pieces:

Kitchen Charm warrants that your Kitchen Charm brand cookware and related pieces will be free from defects in material and workmanship and will not permanently stain, rust, chip, melt, break or crack for 50 years from the date of purchase.

Limitations on coverage:

The Kitchen Charm warranties cover only normal household use, meaning, for example, the warranties shall be void if your covered product has been damaged by neglect or improper assembly, maintenance, or servicing, or repair by unauthorized persons or used for commercial purposes.

Implied warranties:

ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION TO THE SAME DURATION AS THE WRITTEN WARRANTY DESCRIBED ABOVE FOR YOUR COVERED PRODUCT.  Some states do not allow limitations on how long an implied warranty lasts, accordingly, the above limitation may not apply to you.

Warranty Performance:

Should your covered product not comply with our warranty, return it to Kitchen Charm postage prepaid and Kitchen Charm will, at its option, either repair or replace the product.  Kitchen Charm may replace the product with any equivalent product or with a product incorporating a new technology or design.

Return of Product:

To obtain warranty service, return the product to our Service Center:

Kitchen Charm Service Center
5517 Edmondson Pike
Nashville, TN 37211

Damage in Shipment:

Kitchen Charm will replace any covered product damaged in shipment free of charge if you notify Kitchen Charm within 30 days after your receipt of the product. Simply contact the Service Center. As a condition to replacement, Kitchen Charm may require you to make the damaged product available for pick-up at Kitchen Charm’s expense.

Purchase Option:

If your covered product is damaged by fire or storm, or is stolen, you may purchase new replacement product at one-half (50%) of current retail price.  A valid police or fire report is required for discounted purchase.

Limitation of Remedies:

No person is authorized to assume for Kitchen Charm any other liability in connection with the sale of covered products.  Repair or replacement, at Kitchen Charm’s option, shall be your remedy under this warranty and in no event shall Kitchen Charm be liable for any incidental or consequential damages, losses or expenses.  Some states do not allow the exclusion or limitation of incidental or consequential damages, accordingly, the above limitation or exclusion may not apply to you.

Legal Rights:

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Kitchen Charm
5517 Edmondson Pike
Nashville, TN 37211